Limited Warranty

What is covered

Alamo City Initiatives LLC ("we") warrants to the original purchaser that the sign components below will be free from defects in materials and workmanship under normal use, for the periods shown. Each period starts on the date of delivery.

Component	Warranty period	Covers
LED modules	2 years (parts)	LEDs that fail to light or fail prematurely due to a defect.
Power supply	2 years (parts)	Power supplies (drivers/transformers) that fail due to a defect.
Structure and finish	1 year (parts)	Defects in letter or cabinet construction, faces, returns and factory paint or finish (excluding normal fading or wear).

The warranty applies only to signs that have been paid for in full and installed at the location stated on the order. This warranty is for the original purchaser and does not transfer to a new owner unless we agree in writing.

What we will do

If a covered defect occurs during the warranty period, we will, at our option, ship replacement parts, arrange repair, or replace the affected component. If we cannot reasonably repair or replace it, we may refund the price paid for the affected part. Replacement parts are covered for the remainder of the original warranty period.

Labor and installation costs

Warranty covers replacement parts; local installation or electrician labor is the customer's responsibility unless agreed in writing. Replacement LED modules and power supplies must be installed by a licensed electrician. We pay standard shipping on replacement parts covered by this warranty.

What is not covered

This warranty does not cover: Improper installation, unapproved electrical work, physical damage, vandalism, acts of nature, power surges, modifications, and normal fading or wear.

It also does not cover:

• shipping damage (see our Shipping Policy for how to report it within 48 hours);
• design choices you approved, such as spelling, colors, sizes or specifications in the approved design version;
• indoor-rated signs installed outdoors or in wet locations, or signs used outside their rated conditions;
• costs of removal, reinstallation, lifts, permits, or lost business while a sign is out of service.

What voids the warranty

See Installation & Permits for installation requirements.

How to make a claim

Email photos or video of the issue with your order number. We will diagnose remotely and ship replacement parts or arrange repair.

1. Email sales@intellisignco.com with your order number and a short description of the problem.
2. Include clear photos or a short video showing the issue (for example, the section of letters that is not lighting) and, if possible, the power supply and its label.
3. Tell us when the problem started and whether any electrical or installation work was done recently.
4. We will review the claim, may ask your electrician to perform simple checks, and will tell you the remedy.

Please report problems promptly, and do not attempt repairs that could void the warranty.

Disclaimers and limits

TO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY IS THE ONLY WARRANTY WE PROVIDE AND REPLACES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTIES THAT CANNOT BE DISCLAIMED ARE LIMITED TO THE WARRANTY PERIODS ABOVE.

Repair, replacement or refund as described above is your sole remedy under this warranty. We are not liable for incidental or consequential damages, including lost profits or the cost of removal and reinstallation, to the extent permitted by law. See the limitation of liability in our Terms & Conditions.

Your rights under law

Our products are sold for business use. Some states do not allow limits on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so the limits above may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary from state to state.

Questions? Contact us at sales@intellisignco.com or use our contact page.