Questions, answered plainly

The main factors are overall size and letter height, the number of letters or elements, the sign type and illumination, materials and finishes, mounting method, and shipping to your location. Complex logos and custom color matching can also affect the price.

Send your logo or wording, the approximate wall or sign area dimensions, whether the sign is indoor or outdoor, your preferred sign type, and your city and state. A photo of the wall and any landlord sign criteria help us quote accurately.

Yes. Design proofs are free with a quotation. If you cancel after approving a design but before production starts, we keep a $250 design fee and refund the rest of your deposit.

A budget range helps us recommend the sign type, size and materials that fit what you want to spend, so your first proof is realistic. It does not lock you into a price.

Quotations are valid for 30 days. After that we may need to re-check material, production and shipping costs.

Typically 1–3 business days for the first design proof after we receive your details and artwork.

First, you approve a numbered design and specification version showing size, colors, materials, illumination and mounting; production starts only after that approval. Second, when your sign is finished, we send a video of it lit up, and it ships only after you approve the video.

Your quote includes 2 rounds of design revisions. Additional revisions or major design changes may affect timing or price, and we'll tell you before making them.

Vector files (AI, EPS, PDF or SVG) are best, but you can send a JPG, PNG or even a photo of your existing sign. Our design team can usually recreate the artwork for your proof.

Your design proof shows how the sign is lit, and you'll see the actual finished sign switched on in the completion video before it ships, which is sent within 1–2 business days of completion.

Contact us right away. Once production begins, changes may not be possible or may add cost and time, because the sign is being built to the approved specification.

Production typically takes 10–15 business days after design approval and deposit. Rush production may be available on request — ask for a quote.

Transit typically takes 5–10 business days after video approval. Large signs ship by freight on a crate or pallet. Liftgate or residential delivery may require an added fee, which we quote in advance.

Shipping is quoted separately on every order based on crate size, weight, and destination, and is shown on your quotation before you approve.

Signs are fabricated by our partner workshop outside the United States to the exact design you approve, and shipped directly to you. We manage your quote, approvals, order and support.

Because signs are manufactured outside the U.S., orders are subject to import duties, tariffs and customs fees. We pay these and include them as a separate shipping & import line on your quotation, so there are no customs charges at delivery.

Inspect the crate and sign on delivery and report any damage with photos within 48 hours. If a sign arrives damaged, defective, or materially different from the approved design and video, we will repair, replace, or refund the affected part at our option.

Customers are responsible for installation, permits, landlord approvals, and electrical connection by a licensed electrician. We supply mounting templates, hardware where applicable, and installation guides, and we can help you find a local installer.

Most cities require a sign permit for exterior signs, and many shopping centers require landlord approval. We provide the drawings and specification sheets permit offices usually request. Check with your city and landlord before ordering.

Yes. Illuminated signs must be connected by a licensed electrician in accordance with local electrical codes.

We can recommend independent local installers on request. Installers are independent businesses and are paid directly by you.

LED modules are covered for 2 years (parts), power supplies for 2 years (parts), and structure and finish for 1 year (parts). Warranty covers replacement parts; local installation or electrician labor is the customer's responsibility unless agreed in writing. See our Warranty page for full terms.

Exclusions include: Improper installation, unapproved electrical work, physical damage, vandalism, acts of nature, power surges, modifications, and normal fading or wear.

Email photos or video of the issue with your order number. We will diagnose remotely and ship replacement parts or arrange repair.

UL-listed components may be available on request. Ask when you request a quote, and we'll confirm what can be provided for your project in writing before you order.

We accept Wire transfer or Zelle, paid against a written invoice. 50% deposit at design approval; balance due after you approve the completion video and before shipping

You may cancel at any time before you approve the design and specifications for a full refund of any amount paid. If you cancel after approving the design but before production starts, we keep a $250 design fee and refund the rest of your deposit. Once production has started, the sign is custom-made for you and the deposit is non-refundable. See our Cancellation & Refund Policy for full details.

Because every sign is custom-made to your approved specifications, we cannot accept returns for change of mind, color preference, or size choices you approved. If a sign arrives damaged, defective, or materially different from the approved design and video, we will repair, replace, or refund the affected part at our option. See our Returns Policy for details.